EXPERT PANEL: Passenger Journey Friction: Reducing Wait Time and Enhancing Terminal Flow at Major Airports

Passenger Journey Friction: Reducing Wait Time and Enhancing Terminal Flow at Major Airports
Panel DiscussionWebinar
April 30, 2026
2:00pm EST
Virtual

Presented by

Doug Migliori (host), Kelly Watt (Digital Twin Consulting, Former DFW Airport Program Manager), Jay Dixson (RadioHub, Former DFW Airport Customer Experience Manager), Neil Braccini (Outsight, former SITA)

About this talk

Join our expert panel — featuring contributors to the latest Digital Twin Consortium white paper on Interoperable Digital Twins for Multimodal Transport Networks — for real-world insights on large-scale airport deployments and the evolution toward Total Airport Management, supported by system-of-systems methodology. Drawing directly from the Dallas Fort Worth (DFW) International Airport case study highlighted in the paper, the panel will discuss how sensing technologies, flight data, and enterprise systems are integrated into a composable, interoperable digital twin ecosystem that enables real-time Spatial Intelligence, passenger flow simulation and forecasting, proactive operational management, and measurable ROI.